Refund policy

 

   Order Cancellation & Return Policy

At Sidqa, every piece is made to order—crafted specifically for the client, based on selected materials, finishes, dimensions, and design preferences. As our products are custom-built and not mass-produced, cancellations and returns are governed by the following policy to fairly account for time, materials, and craftsmanship invested.

By placing an order with Sidqa, the client agrees to the terms outlined below.

Placing Your Order

  • All orders require an advance payment to initiate production.

  • This advance secures raw materials, production scheduling, and artisan allocation for the order.

Production Timelines & Delays

  • Sidqa furniture is handcrafted and may require extended timelines depending on design complexity, materials, and workshop scheduling.

  • Delays in production are acceptable for up to 180 days from the order confirmation date.

  • If production is delayed beyond 90 days, Sidqa may, at its discretion, allow the client to cancel the order with a full refund of amounts paid.

  • Any such cancellation due to delay must be requested before dispatch or delivery of the product.

Once the product has been completed and/or delivered, this option no longer applies.

Cancellations Within 48 Hours of Order Placement

  • Orders may be cancelled within 48 hours of placement.

  • Cancellation requests must be made via Sidqa’s official contact channels.

  • If cancelled within this window, the advance payment will be refunded after deduction of any bank charges, currency exchange differences, or transaction fees, within 90 days of confirmation.

After 48 Hours: Production Commencement

  • After 48 hours, the order enters production. Materials are cut, prepared, and allocated specifically for the client’s piece.

  • Due to the customized nature of the product, refunds are not available once production has commenced, except as stated under production delay provisions above.

Cancellation Within 15 Days (Advance Retained, Balance Waived)

  • Orders may be cancelled within 15 days of placement.

  • In such cases:

    • Production will be stopped to limit further cost.

    • The advance payment remains non-refundable.

    • The client will not be required to pay the remaining balance of the order value.

Cancellations After 15 Days

  • After 15 days, the order is typically well into production, with materials and labour substantially committed.

  • In such cases:

    • The full order value becomes payable, even if the client chooses to cancel or refuse delivery.

    • This applies irrespective of the stage of completion, as the product cannot be repurposed or resold.

Delivery, Returns & Refunds

  • Once the product has been delivered, no cancellations or refunds are permitted, unless expressly approved by Sidqa in writing.

  • Any exception to this rule is entirely at Sidqa’s discretion and does not constitute a precedent for future orders.

Why This Policy Exists

Sidqa products are handcrafted, customized, and built specifically for each client. Unlike ready-made furniture, these pieces cannot be returned to inventory or resold.

We strongly encourage clients to:

  • Review designs, dimensions, materials, and finishes carefully before placing an order.

  • Reach out to our team with any questions prior to confirmation.

Our team is always available to assist and guide clients through the decision-making process to ensure clarity and confidence before production begins.