Privacy policy

Privacy Policy

At Sidqa, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you engage with us online or in-store.

By using our website, social media channels, or any of our services, you agree to the practices described in this policy.

A. Information We Collect

1. Information You Provide

When you interact with Sidqa—whether making a purchase in-store or online at www.sidqa.com, creating an account, participating in contests or promotions, writing product reviews, engaging with us on social media, completing surveys, or sharing feedback—you may provide personal details such as:

** Name

** Email address

** Mailing address and ZIP/postal code

** Phone number

** Payment details (e.g. credit card numbers)

This information enables us to process transactions, provide customer service, offer promotions and updates, and ensure a personalised shopping experience. If you choose not to provide certain information, we may be unable to deliver some services or features.

2. Information We Receive from Third Parties

We may receive additional information about you from business partners and vendors, including names, mailing or email addresses, demographics, and usage details, especially when we have offers that may interest you.

3. Usage and Website Activity Information

When you browse our website, we and our third-party service providers collect certain technical information, such as:

** Your IP address and approximate location

** Internet service provider details

** Referring website or advertisement

** Device and browser details (user agent)

** Clicks and interactions on our website

We use this data to enhance your browsing experience, improve our website’s functionality, and deliver more relevant advertising.

4. Analytics Tools

We utilise analytics services such as Google Analytics and Adobe Analytics to gain insights into how users engage with our website and services. These tools collect information via cookies and other technologies. Importantly, we do not merge this analytics data with personally identifiable information.

For more details on how these services handle data:

Google Privacy Policy & Controls

Adobe Privacy Policy & Controls

5. In-Store Technologies

We use cameras in our stores for security and loss prevention. Recordings are temporary and not linked to individual customers. We also use technology to measure store foot traffic without capturing personal images or identifying individuals.

6. Social Media

We interact with customers on platforms like Facebook, Instagram, Pinterest, and Twitter. If you contact us through these channels, your communications are subject to both this policy and the privacy policies of those platforms.

Additionally, we reserve the right to photograph items we manufacture, repair, or refurbish for clients. These images may be used across social media, websites, and other marketing materials to showcase our craftsmanship.

7. Cookies and Other Tracking Technologies

Cookies are small text files stored on your device to help websites remember information about your visit. We use cookies and similar technologies to:

** Enhance website functionality

** Remember user preferences

** Deliver more personalised marketing

B. How We Use Your Information

We use the information we collect to:

** Process purchases: Complete your transactions, ship products, provide technical support, and communicate with you about your order status.

** Communicate with you: Send you updates, catalogues, promotions, or information we think might interest you. You can opt out of promotional emails at any time using the unsubscribe link provided.

** Improve our services: Analyse website performance and user engagement to enhance our products, website usability, and customer experience.

** Manage your account: Ensure your account reflects your orders and interactions, including orders placed while not logged in but using the same email or payment method as your account.

C. How We Share Your Information

1. Facilitating International Orders

For international customers, we may share your details with logistics partners to ensure smooth shipping and delivery.

2. Online Advertising

We work with advertising partners who display our banners on other websites. They gather information about your visits to our website and others to deliver relevant advertising. These partners are required to keep your data anonymous and are prohibited from sharing it with other parties except as necessary to perform services for Sidqa.

3. Working with Vendors

At times, we engage trusted third-party vendors to help us operate our business—for instance, to:

** Fulfil orders

** Manage customer databases

** Send marketing communications

** Process shipping and deliveries

These partners use your information only as necessary to provide their services.

4. Business Changes

Should Sidqa undergo a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of that transaction.

5. Legal Requirements and Protection

We may disclose personal information if required to:

** Comply with legal obligations or governmental requests

** Protect our rights, property, or safety, or that of our users or the public

** Investigate potential fraud, illegal activity, or security concerns

 

Your Choices

** You may opt out of receiving promotional emails by clicking the unsubscribe link in any email you receive from us.

** You can disable cookies via your browser settings, although this may impact some website functionality.

** For further information or to exercise rights related to your data, please contact us at info@sidqa.com.

At Sidqa, safeguarding your privacy is as important to us as crafting exceptional furniture. Thank you for trusting us with your personal information.